Help Center for distributors
Step-by-step guides for your wholesale catalog, your dealers and their orders, with real screenshots.
Start here
From the invite email to a dealer ordering from your catalog, in six missions. Each one opens its own guide, and you can stop between them.
- Mission 1Accept your invite and sign in
Sign in
- Mission 2Tell dealers who you are
Settings › Company profile
- Mission 3Get your products in
Catalog
- Mission 4Fill in what's missing, then publish
Catalog
- Mission 5Set your dealer terms
Settings › Pricing › Pricing tiers
- Mission 6Bring in your first dealers
Dealers
I want to
The jobs distributors come here for most.
Get my products in
Import, Import from Shopify, or Add Product
Bring in dealers
Add Dealer, or take applications and approve them
Set dealer pricing
Pricing tiers, volume awards and promo codes
Work the orders board
See new orders and move each one along
Bill a dealer
New invoice, your invoice code, card payments
Keep Shopify in step
Store connections, Price sync and Orders out
Popular
The guides distributors open most.
- 1Why can't my dealers see my new products?
Catalog
- 2Import your price list
Catalog
- 3Approve a dealer who applied
Dealers
- 4Move a dealer to another pricing tier
Dealers
- 5Let dealers pay by card
Settings › Payments & invoicing › Card payments
- 6Add someone and choose their role
Settings › Team › Staff directory
Browse by area
Every guide, grouped by the part of OneDive B2B it covers.
- Start here2 guides
From the invite email to a dealer ordering from your catalog.
- Company profile1 guide
Your page in the dealer directory: logo, brand summary, headquarters.
- Price lists and imports1 guide
Import a price list from a file or a grid, then publish to dealers.
- Catalog and products1 guide
Product Catalog, Add Product, packages, product requests and the activity log.
- Dealer pricing and terms3 guides
Pricing tiers, volume awards, promo codes and ordering terms.
- Dealers and applications2 guides
Your dealer list, Add Dealer, applications, and purchasing accounts.
- Orders1 guide
The orders board, All Orders, and orders you place for a dealer.
- Invoices and card payments2 guides
Invoices, New invoice, your invoice code and card payments.
- Team and roles1 guide
Staff directory, Roles & permissions and the audit log.
Fix it
When something didn't go the way you expected.
- Why can't my dealers see my new products?
A product reaches dealers once it is published, Active, and has its wholesale price, name and MAP. Here is how to find the one that isn't.
Can't find it?
Tell us what you are trying to do and a person at OneDive will help. Contact us
Are you a dealer?
Help for dealers covers the register, products, trips and your shop on OneDive B2B.