Move a dealer to another pricing tier

How-to

Put a dealer on a different wholesale tier, or a different tier for one brand, from their page.

Who can do thisOwner and AdminThe owner or an admin
Before you startNothing

What this is for. A dealer's tier decides which price they see on every product. Move a dealer to a better tier when they earn it, or put them back to your default when they do not.

Open the dealer

Go to Dealers, then press the dealer's name.

Pick the tier

Near the top right of the dealer's page, beside Create Order and New invoice, is the tier picker. It has no label on screen. It shows the dealer's current tier, or Unassigned if they have none. Press it and pick a tier, or pick Unassigned.

The change saves as soon as you pick. You see "Tier updated" when you choose a tier, and "Tier unassigned" when you choose Unassigned.

If you have made tiers for a single brand, the dealer's page shows one more picker for each of those brands, under the first one. Each one starts at Brand default, which means the dealer follows that brand's default tier. Pick a tier there to give the dealer a different tier for that brand only. Pick Brand default again and you see "Brand tier cleared".

The top right of a dealer's page: the Create Order and New invoice buttons, and the open tier picker listing Unassigned, Dealer - Basic and Dealer - Premium, with Dealer - Premium ticked
Dealers › Pricing tier
  1. The tier picker. Shows the dealer's current tier. Press it to open the list.
  2. A tier. Pick one of your tiers. The tick marks the dealer's current tier.
  3. Unassigned. Takes the dealer off any tier, so they pay your default.

Check the list

Back on Dealers, the Tier column shows each dealer's tier. A dealer with a tier for any single brand shows "Per brand" instead.

The VIPs tab lists dealers on a tier other than your first one. Tiers are ranked in the order they are listed in Settings › Pricing › Pricing tiers, so keep your default at the top and the tab shows your better tiers.

The Dealers list on the All tab, with the All, VIPs, At Risk and New this month tabs above a table whose Tier column shows Dealer - Premium for two dealers
Dealers › Tier
  1. Tier. The tier each dealer is on, or "Per brand".
  2. VIPs. Only the dealers on a tier other than your first.
A tier is only a label until your products have a price on it. The prices are on each product's Price schedule, and the tiers themselves are in Settings › Pricing › Pricing tiers. Only the owner or an admin can change a dealer's tier. A Pricing Manager does not see the picker.

Next

Still stuck? Tell us what you are trying to do and a person at OneDive will help.
Contact us
Did this help?
Last checked October 20, 2026