Service and repairs
Tickets, labor and parts.
- Your first service ticketCampaign
Set up your service menu, take in a customer's gear, then charge for the work and hand it back. Three missions, about 35 minutes.
- Charge for the work and hand it backMission 3 of 3
Add the services, labor time and parts to a ticket, take the payment at the register, and close the ticket when the customer picks up. About 15 minutes.
- Service tickets, explainedExplainer
The four columns on the Service board, what moves a ticket from one to the next, what the customer is told at each step, and who can do what.
- Set up your service menuMission 1 of 3
Your labor rate, the services you sell, the questions asked at drop-off, and the messages a customer gets. About ten minutes.
- Take in gearMission 2 of 3
Make a service ticket at the counter in five quick screens, then print a copy that stays with the gear. About ten minutes the first time.