Check gear out and back in

What this is for. Checking out says the gear has left with the customer. Checking in says it is back on your shelf, so it can be rented again. Both happen on the Calendar, on the booking itself. You end up with an exact record of when each rental went out and came back, and fleet counts you can trust.

1

Open the Calendar on the right day

Go to Calendar. It opens on today. To see another day, tap it in the month on the left, under Schedule. Today brings you back.

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1. 1Day and Month. Day lists one day's rentals. Month shows the whole month. See the note below.
2. 2Overdue. On today only: gear that should have come back before today, with a Check in button.
3. 3Pickup. A rental going out this day, with Check out items until it has gone.
4. 4Drop-off. A rental due back this day, with Check in items until it is back.
5. 5Checked out. The gear has gone out. The row turns grey.
6. 6A booking's card. Tap anywhere on it to open the booking.

Gear that went out on an earlier day and is due on a later one sits under All day · In progress at the top. Tap that bar to open it.

On Month, a day with rentals has a line like "Rentals: 2 out, 1 back". Tap it for that day's list, under Overdue, Going out and Coming back, then tap a booking to open it.

2

Hand the gear over: Check out items

When the customer picks up their gear, tap Check out items on their Pickup row, or open the booking and tap it there. "Items checked out" confirms it.

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1. 1Check out items. The gear leaves with the customer. The booking moves to out.
2. 2The bin. Cancels the booking. Only before pickup. See Step 4.
3. 3Schedule. Pickup, due back and the location it was booked at. Deposit reads $0.00, because the register doesn't take deposits yet.
4. 4The items. What was rented, how many, the rate and periods, and the price.
5. 5Paid at the register. The rental was paid for when it was rung up. Nothing is charged here.
6. 6Activity. Each step of this booking with its date and time.

A rental with a pickup today is already out when the customer pays. Its Pickup row reads Checked out and there is nothing to tap.

3

Take the gear back: Check in items

When the gear comes back, tap Check in items on the Drop-off row, Check in on an overdue card, or open the booking and tap Check in items. "Items checked in" confirms it, and the gear is back on your counts.

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1. 1Check in items. Brings back everything on this booking.
2. 2Items picked up. Shows when it is due. Once it is late this reads Items are late, with how many days, or "due back earlier today".

1. Rental complete · items returned. The booking is closed. When you close this panel it leaves the Calendar. It stays in the item's rental history.

Back early? Go to the day it is due back and tap Check in items on its Drop-off row. Or open it on any day it is out, under All day · In progress or on its pickup day, and tap Check in items there.

Only part of a booking came back? Check in brings back everything on that booking, so leave it out until the rest returns. A sale with two different items made two bookings, and each one is checked in on its own.

4

Cancel a booking that never went out

If the customer won't pick the gear up, open the booking and tap the bin. OneDive asks "Cancel this rental? This releases the reserved gear and cannot be undone." Tap OK and "Rental cancelled" confirms it. The held gear can be rented again.

Cancelling doesn't give the customer their money back. To refund them, a manager refunds the rental line of the sale. See Find a sale and refund a line.

The gear is already out? The bin isn't there. The booking reads "To cancel this rental, check the items in first." Check the gear in when it comes back. If that message pops up right after you tap the bin, someone checked the gear out a moment before. For gear that is lost, see Overdue, lost and damaged rentals.

If something looks different

• "Paid with the trip booking." This gear came with a seat on a trip booked online. Check it out and in the same way. It has no bin: it reads "Cancel the seat on the trip's manifest to release this gear."
• "That action isn't allowed from this status". Someone else already checked it out, in or cancelled it. Close the booking and open it again.
• "You don't have permission". Your sign-in can't change rentals. Ask the owner or a General Manager.
• "No pickups or drop-offs scheduled." Nothing goes out or comes back that day. Check the day you rented it for, or All day · In progress.
• A booking that isn't on the Calendar. Returned and cancelled bookings leave the Calendar. The owner or a General Manager can still see a returned one in the item's Rental history on the Rentals page. A cancelled one isn't shown anywhere.

Rental bookings don't have a list of their own yet, and they don't show on the customer's profile. The Calendar is the one place to open a booking.